Production Specialist
- 서울시
- 정규직
- 풀타임
Office: EF Seoul (Sinsa-dong, Garosu-gil)Job Overview:We are looking for a detail-oriented and service-minded professional to join our dynamic Operations team in Seoul as a Production Specialist. In this role, you will play a key part in preparing, securing, and executing high-quality travel experiences for our customers in South Korea.You will work closely with restaurants, activity providers, and tourist attractions to ensure smooth tour operations while supporting our freelance Tour Director community. Your work will directly impact the on-tour experience of thousands of travelers each year.This is a great opportunity for a flexible, driven, and ambitious individual who thrives in a fast-paced, international environment and is motivated by creating unforgettable customer experiences.Key ResponsibilitiesAs a Production Specialist, your number one priority is to ensure a seamless on-tour experience for our travelers by supporting suppliers and Tour Directors across South Korea.Your main responsibilities include:
- Manage daily production tasks including supplier confirmations, updates, and special requests.
- Secure bookings with restaurants, activity providers, and attractions.
- Settle accounts with suppliers and support accounts payable processes.
- Research and identify new business partners; occasional scouting trips may be required.
- Follow up on quality control actions in collaboration with Procurement Specialists.
- Provide on-tour support to Tour Directors and suppliers, including resolving unexpected challenges.
- Collaborate with the Market Development team in the U.S. to improve logistics and develop itineraries.
- Liaise with Operations and Tour Director departments in Zurich.
- Support Tour Directors pre-tour with documentation, materials, and communication.
- Assist the Operations team with administrative tasks and day-to-day problem solving.
- Contribute to a collaborative, positive, and service-minded team culture.
- Share best practices openly and look for ways to improve processes.
- Put customers at the center of every decision.
- Spread positive energy and help create a fun and dynamic workplace.
- Optimize operational workflows by coordinating production tasks, supplier confirmations, and financial settlements with accuracy and efficiency.
- Strengthen cross-functional collaboration by bridging communication between Tour Directors, Operations teams, and international offices.
- Contribute to product development by refining itineraries, scouting new experiences, and providing feedback from on-tour operations.
- University degree required.
- Fluency in Korean and English is a must.
- Prior experience in the tourism industry is a plus.
- Strong organizational skills and attention to detail.
- Self-driven, flexible, and quick to learn with a proven ability to problem-solve.
- Resilient with a positive, “nothing-is-impossible” attitude.
- Comfortable learning and working with new technology and software.
- Confident working with numbers; skilled in Microsoft Excel.
- Analytical mindset with the ability to question processes and find creative improvements.
- International travel experience.
- Knowledge of North American culture.
- Flexible hybrid work model with 4 days in-office per week.
- STEP (Staff Travel Experiential Program): yearly opportunity for all permanent staff to travel on one of our global tours and experience our product firsthand.