BOTTEGA VENETA Retail Trainer

• To collaborate with WW Training Department and ensure the training is coherent and consistent within their Region
• To support the organization, the yearly training Calendar for their Region in accordance to local needs and WW Training Department guidelines and build annual training program and prepare teaching plans
• To collaborate with their direct report and support any local training adaptation needed in line with local cultural difference and local needs whilst respecting Brand Global guidelines
• To organize and deliver classroom Immersion program for newly hired retail employees following WW Training Department guidelines ensuring new hires are trained.
• In charge of the coaching for their Region to guarantee the achievement of Service Excellence in the stores by regular training and in the filed coaching of Service Values, selling techniques & Client journey
• To organize classroom, digital training to develop skills necessary to the sales team in their Region
• The ability to adapt to different level of understanding and ability of participants by identifying and evaluating strengths and weaknesses and deal with challenging situation with a positive and solution finding approach
• Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior and periodically evaluate ongoing programs to ensure they reflect local specificities
• Follow-up on mystery shopping results and support the service evaluation and improvement needed
• Evaluate and review local-specific training materials and tools, updating as appropriate to ensure maximum effectiveness
• Collect feedback from Store manager /Retail team to identify the training needs and suggest improvements
• Stay abreast of the new trends and tools in employee development and competitors
• Supervise the proper deployment of the training related materials.
• Develop or oversee the production of classroom handouts, instructional materials, aids and manuals following WW Training Department guidelines and local needs
• Work with the manger in the training budget definition for the area of reference and ensure its control
• Report monthly training/ coaching result and trainee's feedback to manager and stake holders

• At least 2 years of experience as a trainer in a luxury fashion or retail industry.
• (In case of Senior trainer, at least 5 years as a trainer)
• At least 1 year of field coaching experience is mandatory
• Minimum of 1 year of retail and stores experience is preferred

• In depth understanding of luxury fashion, client experience and selling skills are mandatory

• The ability to work in a team, to show flexibility, courteous manners and project a positive attitude is required
• Excellent understanding of adult Learning and blended learning is required
• Ability to present information to a variety of audiences through excellent presentation skills and facilitating skills
• Ability to find cause of service problems and offer proper solution
• Good digital and computer skills are required and adequate knowledge of learning management software
• Excellent organization skills and the ability to do multi-task is required
• Good in English is mandatory

Bottega Veneta