Customer Support Specialist
CSafe Global
- 한국
- 정규직
- 풀타임
- Answer telephone emails and calls related to container availability requests
- Provide excellent support to our customers, from the initial order to the end of leases, including all problem-solving in between.
- Establish a rapport, maintaining the customer relationship.
- Serve as liaison between customer, sales, maintenance, production, and service centers.
- Work cross-functionally with other areas to meet the business needs of the company.
- Track End of Lease units in field; work with the customer & the Logistics team to ensure they are returned accordingly.
- Assist customers in arranging lease renewals or arranging for units to be returned at end of lease to appropriate Service Centers.
- Enter lease requests.
- Assign units to leases.
- Generate and send Order Acknowledgement to customer.
- Generate and send Releases to Service Centers or Hubs.
- Work with Accounting to resolve invoicing discrepancies
- Assist to track units in the field.
- Ability to work a rotating weekend & holiday schedule as needed
- High School Diploma, BS/BA degree prefered
- 5+ years of customer service experience preferably in a leasing/technical company
- Excellent communicator verbal and written in English
- Strong team player.
- Strong interpersonal skills.
- Excellent Time-Management Skills - Ability to consistently reprioritize workload as needed while meeting deadlines.
- Ability to maintain a professional demeanor and excellent working relationships with internal and external customers in a fast-paced environment.
- Must possess analytical thinking and reasoning skills.
- Must be thorough and exercise attention to detail.
- Must be able to set and maintain schedules.
- Organizational skills: able to balance multiple priorities.
- Computer skills: proficient in Microsoft Office.
- Strong interpersonal skills.
- Home office environment
- Domestic and international travel (less than 10%)
- Competitive salary and benefits.
- Paid Time OFF (PTO) starting at 25 days & Paid Bank Holidays
- Pension with Employer Match
- Employee Assistance Program
- Travel Assistance Program
- Tuition Reimbursement
- Referral Program
- Gym Membership Reimbursement
- Ongoing training and professional development.