Customer Success Partner Senior Advisor-CX, South Korea
- 서울시
- 정규직
- 풀타임
Understanding customer's business models, priorities, objectives, and goals to identify potential operational and commercial risks, retain current revenue footprint and more importantly focus on expansion opportunities
Help customers to accelerate and Innovate with Growth mindset and device a plan towards defining CX roadmap which aligns with their business priorities Developing and executing a proactive “customer first” retention and expansion strategies in conjunction with other internal SAP account team members
Working proactively with customers to improve consumption and maximizing the value of the customer's subscriptions
Providing leading practice advice and guidance to customers for operating their Customer Experience cloud solutions and related governance
Complete Relationship Assessments, Outcome Success Plans, initiate tracking, and maintain associated tasks for each account in the portfolio
Utilizing commercial and business acumen for commercial queries and to ensure licensing compliance, renewal forecast, and optimized contractual opportunitiesWHAT YOU BRING:Experience working in the SAAS Enterprise. Your background could be Software Engineering, Solution Management, Project/Product Management, Project Implementation, Pre-sales, Technical Customer Engagement, Customer Success, Proactive Support Services, Consulting, etc.
Minimum of 8+ years of experience managing complex customer engagements or other customer facing experience
A self-starter, with energy, drive, the ability to manage multiple priorities and work independently and problem solve Have a strong customer first mindset and customer empathy.
New ideas, Open to change, passion for learning new things and enjoy problem solving.
Strong oral and written communication skills with the ability to credibly present and communicate recommendations to C-Level & senior management in organizations.
Work Experience or Domain Knowledge in at least one of SAP Customer Experience solutions such as Sales, Service, Marketing, Commerce, Customer Data, AI is highly valued
An engineering mindset with technical solutions understanding and architecture understanding
Strong understanding of Cloud concepts and can guide customers on technology architectures and strategies. Certifications in enterprise architecture is not required but highly valued
Experience developing account management plans and with contract negotiations
Manage complex organizational dynamics both internally at SAP, as well as externally with customers and partners.Meet your teamWe pride on a work environment that is inclusive and diverse. Every idea and perspective are valued. The SAP Customer Experience CSP team is committed to sustain each other to ensure success, both individually and as a team. We have a pay it forward mentality and are always willing to help our colleagues. Our culture is built upon attributes such as collaboration, mutual trust, open communication, inclusiveness, celebrating success of team with a clear understanding of collective objectives and core values.Bring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.We win with inclusionSAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the . Specific conditions may apply for roles in Vocational Training.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.Requisition ID: 432314 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.Requisition ID: 432314Posted Date: Aug 1, 2025Work Area: Consulting and Professional ServicesCareer Status: ProfessionalEmployment Type: Regular Full TimeExpected Travel: 0 - 10%Location:Seoul, KR, 06292 Seoul, KR, 06292Job alert