IT Business Services Senior Consultant
SAP
- 서울시
- 정규직
- 풀타임
- Owns, develops, and grows the client relationship.
- Be the voice of the Client within SAP and recognize as the escalation point for all issues with regards to the engagement operations.
- Fully responsible for the delivery of outcome based ECS portfolio together with the ECS Project Lead and Technical Service Management (incl. cross LoB integration)
- Ensures seamless alignment across multiple stakeholders, CSS, SI and Suppliers etc.
- Drives Customer Success – takes accountability for ECS service delivering expected outcomes to the business.
- Initiates Commercial Success – avoids service credits, looks for improvement opportunities for upsell, engages Sales for pursuit.
- Drives Digital Transformation Success – aligns services to customer transformation strategy and goals.
- Own and grow the client engagement for SAP Enterprise Cloud Services and act as the voice of the client within SAP.
- Accountable for entire SAP ECS engagement, lead the engagement with supporting ECS functions and roles to deliver as per contract scope and in line with customer expectations.
- Setup proactive service plan and conduct regular service review meetings with clients (operational and strategic topics).
- Act as an (de-)escalation point for delivery-related topics (Incidents, Service Requests, and other customer requirements).
- Ensure seamless alignment across multiple ECS and other SAP internal and external stakeholders.
- Oversee client onboarding activities, upgrade/migration projects, and other service delivery initiatives.
- Support commercial change request management in the client lifecycle, perform contract compliance and risk management (project and business risks).
- Support the positioning of additional ECS offerings and support contract renewal in alignment with SAP sales and presales teams.
- Share knowledge across Client Delivery Management (CDM) community.
- Strong customer orientation with a focus on relationship, expectation, and de-escalation management.
- Track record in managing client engagements, e.g. in Consulting or Pre-Sales.
- Knowledge of SAP Basis, system migration and/or any functional SAP application.
- Good understanding of technical infrastructure and virtualized system landscapes.
- Understanding of SAP’s cloud business, cloud and hybrid infrastructure and cloud operation processes.
- Results-driven, Self-organized, Decision making
- Excellent written, verbal and presentation skills to effectively communicate.
- Ability to work under pressure and add value to customer.
- Language - Business level English is required, and Bahasa will be a plus.
- Graduates from a technical background in IT with good communication and language Skills (EN, Korean)
- Certification on SAP Basis/Application, Project Management or Hyper scalers (Azure/AWS/GCP)
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For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the . Specific conditions may apply for roles in Vocational Training.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.Requisition ID: 393067 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.