Executive Assistant
힐튼
- 경기도 성남시
- 정규직
- 풀타임
- Arrange appointments and meetings for the General Manager, record them in the calendar / diary and ensure the General Manager has the appropriate documentation for each appointment.
- Attend meetings such as Department Head Meeting, Executive Committee Meeting and any other when requested and take minutes of attended meetings.
- Receive visitors and guests on behalf of the General Manager and in his / her absence, answering questions and concerns and following through with resolutions.
- Arrange room and restaurant reservations for VIP guests / personnel if requested.
- Arrange and coordinate the General Manager's schedule and remind him / her in time.
- Assist the General Manager in compiling guest data to be used for service quality improvement.
- Assess priorities of work and, wherever possible, assist in organizing the General Manager’s priorities.
- Answer telephone calls in the Executive Office as and when required.
- Assist the General Manager to deal with hotel related official documents, such as owner's report, thank you letters, complaint letters and other business documents.
- File and record all business documents as required.
- Check documents submitted by departments and record when use the stamp.
- Assist with translations, verbal and written.
- Maintain strictest confidentiality at all times on all matters.
- Demonstrate essential overall knowledge of the organization.
- Understand the responsibilities of other sections and departments and cooperate with them.
- Adhere to the hotel’s security and emergency policies and procedures.
- Demonstrate professional attitude and behavior at all times.
- Prepare and maintain files, reports, letters, memorandums and other relevant business documentation.
- Ensure all reporting and servicing deadlines are met on a timely basis.
- Maintain an accurate tracking system for prompt handling of issues concerned.
- Order and maintain office supplies.
- Abide by the team member handbook, hotel policies and procedures, hotel code of conduct.
- Maintain personal presentation to hotel standards.
- The Management reserves the right to change / extend this job description if necessary, at any point of time during her / his employment.
- Carry out any other reasonable duties and responsibilities as assigned.
- Possess a College Degree and above.
- Minimum 3-5 years relevant experience.
- Resourceful, creative and maintain flexibility.
- Passionate about delivering exceptional guest experiences.
- Able to work independently as well as in teams.
- Take ownership of your actions and decisions.
- Able to operate with a sense of urgency and discipline.
- Strong proficiency in English and Chinese to meet business needs.
- Proficient in Microsoft Office.
- Able to do basic translation, advantageous.