Coupang] Senior Manager, Immigration (Korea-based)

• Manage day-to-day operations of the global immigration program, with a focus on APAC
• Develop and implement standard operating procedures to ensure consistency and efficiency in immigration processes
• Monitor key performance indicators (KPIs) and service level agreements (SLAs) to maintain high-quality service delivery
• Identify bottlenecks and inefficiencies in current processes and propose practical solutions
• Serve as the primary point of contact for internal stakeholders on immigration matters
• Provide expert guidance on complex immigration cases and policy interpretations
• Ensure compliance with global immigration laws and regulations, with a particular focus on the APAC region
• Stay informed about changes in immigration policies and assess their impact on operations
• Conduct regular audits of immigration processes and documentation to mitigate risks
• Collaborate with vendors to implement process improvements and technology solutions
• Develop and deliver training materials on immigration processes for employees and stakeholders
• Create and maintain documentation of operational procedures and best practices
• Responsible for performance management, career development, and ongoing training for Immigration team members in APAC

• Extensive experience in global immigration program management, with a strong preference for candidates with significant APAC immigration expertise
• 1+ years' experience of APAC (or global) people management experience
• Proven track record in operational process improvement and service delivery enhancement
• Excellent analytical skills with the ability to interpret data
• Strong stakeholder management and communication skills
• Experience resolving urgent issues, with a strong sense of accountability and judgment
• Ability to prioritize effectively and manage multiple complex projects and tasks tracking key dates and deliverables

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview - Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

• The employment type of this position is regular including 12 weeks probationary period.
• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.
• Job titles and responsibilities may be subject to change depending on the candidate's overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer.

• This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.
• A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.
• A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit the request to the Company (Coupang Recruiting Team, Tower 730, 570 Songpa-daero, Songpa-gu, Seoul). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant's designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.
• In preparation for a job applicant's request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all of his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.
• Hiring may be restricted in case the legal qualifications required for hiring and work performance are not met.

쿠팡