IS Operation Manager
Umicore
- 충청남도 천안시
- 정규직
- 풀타임
Reducing harmful vehicle emissions. Giving new life to used metals. Powering the cars of the future. As a global materials and technology group, we apply our specialist knowledge to offer materials and solutions that are essential to everyday life. We aim to be a clear world leader in materials for clean mobility and recycling and have turned our sustainability approach into an even greater competitive advantage. With ambitions like this, imagine what you could do?About Support Functions
A global organisation. It's not just those in our industrial sites and technical centres that are vital to Umicore's growth. Across our support functions we ensure that we continue to grow and evolve - whether it's by making sure our decisions are commercially viable, enhancing our reputation, building new customer relationships or finding the right people who can build on what we've already achieved. The variety of our work means we cannot stand still. We need to find new ways to do things, discover new solutions and develop new ideas. Which is where you come in.What you will be doing
1) Organize IT Operation to support business in Korea
- Organize and manage an efficient & sustainable IT 1st and 2nd line support, in line of global policies, structure and processes.
- Work together with 3rd line resolvers and SMEs to set up, maintain and support the local IT environment, in line with global policy, standards and guidelines.
- In line with business response to manage local server rooms to ensure meet minimal internal control requirements.
- Provide smart hand services on local network and server infrastructure under the supervision of line manager or domain expert.
- Manage 3rd party service delivery quality in line with line manager or functional owner.
- Plan and manage to support global IT infrastructure initiatives Korea sites implementation follow global plan and guideline.
- Work together with business represent and IT function owner, to manage and maintain end user computing environment include PC, client software, printing, meeting room, etc.
- Work with business representative to comply with information security and support internal/external audit on IT.
- Continuously improve service levels and customer satisfaction: draft action plan and drive to completion
2) IS Korea Team Management
- Manage operational IT budget for Korea.
- IS Korea operation team development to ensure the capability to support business in Korea and team sustainability.
3) Customer Interfacing
- Close connection with business on local IT planning and awareness of IT roadmap, technical upgrades, and security compliance.
- Connect with business to understand and help define their requirements, propose solutions and drive to closure.
- Act as trusted IT advisor for the business on all IT matter
- Adequately address and report any disconnect between local business IT requirements and IT offering service with global IT headquarters and drive toward a solution.
- Network with local digital heroes and digital workplace team to promote and share digital tools and best practice to local users.
4) IT Knowledge Management
- Work with business L&D team to transfer IT and information security policies and knowledge to end users, from orientation to regular refresh training.
- Address end user IT knowledge gaps and organize an effective knowledge transfer to ensure an effective using of IT tools.
- Ensure knowledge of the digital tools is kept up to date to be able to provide qualified end user support,
5) Keep expertise level up to date
- Assess and develop IS Korea team domain knowledge in line with IS global roadmap.
- Maintain an awareness of new IT technologies.Who we are looking for
- Bachelor's in computer science/information systems or above.
- 4 years management experience in IT management position.
- Knowledge of IT service structure and technical architecture.
- Broad technical knowledge and experience of the IT systems and technologies (Microsoft product).
- Broad technical knowledge and experience on IT hardware and technologies (HP, Cisco, Ricoh product)
- Broad technical knowledge and experience of key element of IT infrastructure (server, network, ect.)
- IT Security concepts.
- Ability to report on operations performance and formulate improvement proposals
- Ability to plan and deliver to objectives
- Ability to prioritize and deliver to deadlines
- Ability to deal with escalations and work under pressure
- Ability to present technical matters to a non-technical audience
- Fluent communicate with all level users in English and Korean.What we offer
We aim to lead the way. Not just for our customers, but for our employees too. That is why we strive to create a collaborative environment in which we can all succeed, and a culture through which we can all share ideas, develop our expertise and advance our careers. We engage in building an inclusive work culture that offers equal opportunities for all employees irrespective of their diverse backgrounds. As you would expect from a world-leading organisation, we will also reward your contribution with a competitive salary and benefits. With all this and more, imagine what you could do?
If our pioneering approach can make us a leader in sustainability, IMAGINE WHAT YOU COULD DO