Director, Trust and Safety Technical Solutions

서울시
정규직
풀타임

6시간 전

Company IntroductionWe exist to wow our customers. We know we're doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce.We are proud to have the best of both worlds - a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been at since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.Our mission to build the future of commerce is real. We push the boundaries of what's possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.Team OverviewThe Compliance team is focused on ensuring regulatory compliance as well as compliance with our Code of Conduct and Company Policies. Compliance team develops minimum number of policies and standards, provides appropriate guidance, and helps to implement and monitor controls to identify and mitigate compliance risks across the entire organization. The team partners with business and operations to design products, services and controls which reduce compliance vulnerabilities, and govern the process for measuring, monitoring, and reporting compliance risks.Roles and Responsibilities

Responsible for establishing and maintaining technical solutions for risk management of sellers and customers on our platform.
Collaborate globally and cross-functionally with the business, legal, IT, customer services and PR teams to develop solutions.
Assess and implement core tools and data-driven technology to develop and improve Coupang's trust and safety capabilities.
Develop the trust and safety road map and collaborate with key business partners to set objectives and KPIs along with placing metrics to track progress against those goals.
Make recommendations to improve the product, policies and procedures to keep the platform safe.
Proactively monitor the trends and intelligence sources to refine Coupang's policies and processes in regards to customer experience and safety.
Identify opportunities for improving efficiency in the system and tools.
Leads design and operationalization of risk management frameworks, strategies, and methodologies and scenario analyses.
Rapidly analyze large-scale support and incident data to uncover abuse patterns, policy gaps, or emerging threats and translate those insights into action.

Essential Qualifications

10-15 years of experience in compliance, audit, operations or consulting within a risk management and/or fraud prevention discipline.
Experience in risk and/or fraud management and prevention in e-commerce marketplaces, and/or payments platform
Excellent problem-solving, and attention to detail skills with experience solving problems across multiple functions and stakeholders
Ability to transform legal requirements to operational activities within a complex risk management environment
Experience working in a fast-paced environment with demonstrable multi-dimensional stakeholder management capabilities
Experience in project management (e.g. interpersonal, verbal, written communication)
Experience in risk modeling or scenario analysis a plus

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