Retail Business Manager

Aesop

서울시
정규직
풀타임

1개월 전

POSITION PURPOSETo manage, oversee and develop multiple stores and counters to ensure sales targets are achieved across the designated doors. The RBM will ensure the consistent delivery of the Aesop way of customer service and operational excellence by actively coaching, developing and motivating their staff and by demonstrating their commitment to outstanding customer service through their own exemplary and professional consultations.The RBM must always behave in a manner consistent with the values of Aesop. All decisions and actions are made in line with company procedures and guidelines. The RBM will draw on the expertise in Head Office, seeking advice and support.The RBM actively seeks to develop the reputation and profile of the Aesop brand and their own designated stores and counters by building and expanding their customer base through participation within their stores local communities, by fostering appropriate business relationships and by leading relevant special events that demonstrate Aesop’s commitment to rewarding their customers for their patronage. The role requires work on one Saturday per month.AESOP CAPABILITIESThis role is at the Operational level, which refers to leaders who have team management and/or operational responsibilities, or senior specialist roles. The critical Aesop Capabilities for this role are (in order of priority):Decisions and directionsAnalysing information and committing to a course of action

Recognises the need for additional information and asks questions to obtain it.
Examines data to identify problems, trends, and cause-effect relationships.
Generates options for action, develops decision criteria and selects the best course of action.
Makes timely decisions and takes action.
Involves others and considers their perspectives and ensure buy-in.

Developing OthersSupporting others in their growth and development

Acknowledges progress, and contributions while emphasising accountability for development actions.
Engages and involves to clarify issues and causes and collaboratively develops a plan.
Shares suggestions for improvement and expresses confidence in the person.
Confirms individual’s commitment and buy-in to addressing the performance goals.
Establishes action plan and monitors progress and results.

ExecutionTaking accountability for achieving goals, and tenaciously completing work of consistent excellence

Targets opportunities with the greatest potential for producing results.
Establishes challenging goals for self and others to achieve business results.
Works tenaciously to overcome obstacles and to meet or exceed goals.
Remains self-disciplined, measures progress and evaluates results, reprioritises and manages stakeholder expectations honestly and constructively.

Client focusEnsuring internal and external client needs are considered when making decisions

Identifies client service issues and potential barriers that impact the client experience.
Uses understanding of client needs and Aesop’s approach to set priorities, make decisions, and take actions that create and maintain client satisfaction.

Building PartnershipsBuilding and maintaining the relationships needed to achieve results.

Shares information, resources, and experience and follows up on relationships to keep them active
Proactively builds effective working relationships with people who can advance work goals
Exchanges information to determine mutually beneficial goals and identify issues
Gains respect and commitment from partners to support ideas or take action.

MAIN RESPONSIBILITIESSales and Financial ManagementFinancial Management

Review and approve rosters for each door, ensuring forecasted wage budgets are not exceeded
Guide and coach Store/Counter Managers to review and analyse monthly P&L statements to identify and implement strategies to manage controllable expenses and drive profitability
Protect company assets at all times

Business Development

In partnership with the Business Development team, work with Store/Counter Managers to proactively build and develop new and existing business relationships to identify opportunities for driving sales
Manage allocated amenity accounts, ensuring that products are regularly purchased and the presentation of products and associated equipment is appropriate; escalating any identified issues to the Business Development team

Operations

Ensure any escalated issues within stores or counters resolved in a timely and effective manner (e.g., maintenance, cleaning, OH&S)
Work with Store/Counter Managers and Head Office to implement improvements and/or modifications to processes and systems
Conduct regular reviews of stores / counters, documenting any actions or issues

Inventory Management

Guide and coach Store/Counter Managers to manage inventory in a cost effective manner
Educate Store Managers on preventing stock loss
Oversee store stocktakes to ensure they are conducted in a timely and effective manner

Sales

Review weekly sales and product performance to identify opportunities to increase sales
Inform, motivate and coach Store Managers to understand and analyse store sales against budgets and team performance on KPIs

Identify opportunities to improve product performance and return on floor spaceCustomer Experience and Brand ManagementCustomer Experience

Educate all team members on Aesop’s approach to customer service and consultations
Ensure all team members uphold and demonstrate Aesop’s approach to customer service and consultations
Regularly work on the floor alongside Store/Counter Managers and Retail Consultants, coaching them in how to sell and conduct themselves in our retail spaces
Promptly and appropriately resolve any customer complaints with both the customer and the staff member concerned
Stand for extended periods of time and undertake some lifting of up to 15kg

Brand Management

Foster a deep understanding of Aesop’s stores, locations and customers
Proactively support marketing and promotional initiatives
Coordinate shopping events
Build and maintain relationships within local community
Coach and guide Store/Counter Managers on managing the brand, including standards for store and product presentation

Presentation

Ensure all team members understand and meet Aesop’s dress and grooming standards

-When in store, lead by example by dressing appropriately for the store or counterPeople Leadership and DevelopmentRecruitment and Induction

Partner with ED and Retail Operations Manager to recruit Store/Counter Managers that reflect the culture and values of Aesop
Coordinate and contribute to induction of Store Managers
Ensure new team members are formally monitored through probation period
Actively network and identify potential candidates, working with ED to maintain a candidate pool

Management and Leadership

Regularly meet with Store/Counter Managers to review performance and development of team, documenting the discussion, action plans and progress against actions
Build and maintain relationships with all team members

Performance Management

Partner with HR and Retail Operations Manager to manage conduct and performance
Work with Store Managers to conduct Development Conversations bi-annually with Retail Consultants
Seek out feedback on performance

Training and Coaching

Provide timely, accurate and specific feedback on performance to Store/Counter Managers
Guide and coach Store/Counter Managers on providing timely, accurate and specific feedback on performance to Retail Consultants
Recognise and reward staff for exceeding expectations
Identify opportunities to ensure continued development and growth of team, working with the Retail Training Manager to address any areas of concern regarding the standard of product knowledge or customer service delivery

Retention

Manage employee turnover by contributing to a positive, harmonious and stimulating work environment that encourages talent retention

Team Events-Coordinate and participate in team events to foster and maintain the Aesop cultureCommunication and AdministrationCommunication

Actively support directives from Head Office
Maintain effective, regular and Aesop appropriate communication with team and colleagues
Conduct regular and structured meetings with peers to collectively review performance, identify opportunities, obtain feedback and implement actions
Attend, participate and present in forums and meetings
Ensure all communications are read, shared and actioned in a timely manner

Administration

Complete all administrative tasks in an accurate and timely manner
Maintain proficient computer skills and program knowledge

“Diversity, Equity and Inclusion is not a project. It is a way of being.”Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.GENERAL OFFICE ETIQUETTETeam Involvement and Support

Assist in maintaining harmonious workplace relationships by openly and effectively communicating with other employees
Be an active team member by demonstrating a willingness to help and support others
Work in a cooperative manner with all other employees
Adhere to the Equal Opportunity policy of the company

Health and Safety

Ensure that full care is taken in the performance of all duties in order to protect the health and safety of oneself, fellow employees, visitors and consultants
Adhere to the Occupational Health and Safety policy of the company

AESOP VALUESRespectWe take every opportunity to work together in an environment of mutual trust, candour and honesty. We believe that the best and most creative ideas are arrived at and accomplished collectively, with personal and cultural differences celebrated and fostered.CreativityWe embrace all creative possibilities and challenges, particularly those that arise in times of change and evolution. We have a strong desire to learn more, aim higher and examine more keenly, with a love of the unusual and interesting. We explore ideas and have a thirst for deeper understanding through constructive debate.ExcellenceWe go beyond what is expected, seeking to have a broader and longer lasting impact and producing outcomes of impeccable quality. We are unremitting in the pursuit of excellence; attention to detail and quality permeate every aspect of our working day.PassionWe apply energy and enthusiasm to all our activities and express passion in our working life. We have the strength to bounce back from setbacks and continue in our enthusiastic pursuit of creative endeavours.IntegrityWe hold fast to an unwavering moral compass predicated on honesty, effort and quality. Integrity, principles and ethics matter to us, and resonate within every decision we make.Qualifications

+10 total years & at least 3~5 years of Retail manager experience is required
Fluent in both verbal and written English is important to communicate with region & global
Strong MS office skill is a must
Experience in cosmetic industry is preferred
Experience in a dynamic and fast changing environment
Open mind set to learn&adopt Aesop culture
Good negotiation skill with Department store buyers
Proven ability to develop & motivate others

Aesop

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