Field Service Engineer

Zeiss

  • 경기도 화성시
  • 정규직
  • 풀타임
  • 1개월 전
[Introduction of ZEISS Group & ZEISS Korea]The ZEISS group is a Global Leader in Optical Technology with a 180-year history. The ZEISS Group, headquartered in Oberkochen, Germany, provides innovative solutions in semiconductor technology, industrial quality and research, medical technology and consumer optical technology. The history of the ZEISS group, which began with the founder of Carl Zeiss in 1846 based on the entrepreneurial spirit of “combining theory and practice”, has established itself as a pioneer in the field of optics through ceaseless exploration of the field of optics.ZEISS Korea has played a key role in the Korean market for the past 40 years. For ZEISS, the Korean Market is One of the Top 5 Global Sales Markets, providing products and services from five business areas to Korean customers:
  • Semiconductor Manufacturing Technology
  • Industrial Quality Solutions
  • Research Microscopy Solutions
  • Medical Technology
  • Vision Care (Consumer Markets)
[Employment Conditions]
  • Division: Industrial Quality Solutions (품질솔루션사업부)
  • Job Title: Field Service Engineer
  • Contract: Regular
  • Location: Cheonan/Asan (근무지: 재택근무 / 출장지: 천안/아산 및 인근 지역)
Key Responsibilities:Install and commission ZEISS IQS equipment at customer sites to ensure proper functionality and performance.Diagnose and resolve technical issues by analyzing mechanical, electrical, and software components.Provide technical support to customers, guiding them through proper equipment operation and troubleshooting.Perform preventive maintenance and manage spare parts to ensure system reliability and longevity.Communicate effectively with customers to identify and resolve system errors and performance issues.Create and maintain detailed documentation such as service reports, technical procedures, and customer feedback.Collaborate with headquarters and application engineers to deliver comprehensive technical solutions.Support process improvement initiatives by contributing to the enhancement of service protocols and tools.Actively identify customer needs and propose ZEISS solutions, supporting the creation of new business opportunities.Uphold ZEISS standards in service quality, professionalism, and asset care.Qualifications:Bachelor’s degree (or expected graduation) in Mechanical Engineering, Electrical/Electronic Engineering, or a related field.Strong communication skills and the ability to interact effectively with various stakeholders.Team player with the ability to collaborate in a fast-paced, solution-driven environment.Proactive and open-minded approach toward continuous learning and challenges.Strong analytical and problem-solving skills to address technical issues with sound judgment.Business-level English proficiency (spoken and written) is required.Prior experience in equipment service or customer support is a plus.Your ZEISS Recruiting Team: JoEun Kim （김조은）, ShinBi Park （박신비）, YuNa Jung （정유나）

Zeiss