Staff Technical Program Manager – DC Infra Operations

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  • 서울시
  • 정규직
  • 풀타임
  • 1개월 전
Company Introduction:We exist to wow our customers. We know we're doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce.We are proud to have the best of both worlds - a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been at since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.Our mission to build the future of commerce is real. We push the boundaries of what's possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.Roles and Responsibilities:
  • Lead end-to-end program management for data center infrastructure initiatives including power, cooling, network, compute, and storage.
  • Collaborate with engineering, operations, supply chain, and finance teams to define scope, requirements, and deliverables.
  • Drive execution of infrastructure build-outs, retrofits in the data center.
  • Drive capacity review board for capacity expansions.
  • Develop and maintain detailed program plans, risk analysis, and communication cadences.
  • Manage vendor relationships and ensure compliance with SLAs and contractual obligations.
  • Track and report program metrics, milestones, and KPIs to leadership and stakeholders.
  • Identify and mitigate risks proactively, ensuring minimal impact to timelines and budgets.
  • Champion continuous improvement in infrastructure delivery processes and tooling.
  • Should be able to come up with scenarios and business requirements by analyzing data and business needs.
  • Excellent cross-group collaboration and communication skills
  • Strong problem-solving skills, analytical capabilities, and attention to detail
  • Establishes, enables and improves systems to manage product feedback from customers to resolve issues.
Education / Skills / Experience:
  • Bachelor's degree computer sciences, mathematics, management/computer information systems, accounting, or related fields. MBA or relevant graduate degree preferred - can be replaced by experience
  • Bilingual in Korean and English
  • Related Work Experience in managing Data Center operations
  • Foundation in analyzing, problem determination, and resolving complex IT problems
  • Experienced with controls, or risk management with both enterprise applications and developed software, including:
  • Service oriented architecture concepts
  • Distributed systems access management and service deployment
  • Modern software development practices
  • Familiarity with AWS services and containerized distributed systems
  • Strong familiarity with relational, object-oriented and messaging queue infrastructure
Other Key Attributes
  • Excellent written and oral communication
  • Ruthless Prioritization: self-directed and accountable with the ability to manage competing tasks within specified deadlines
  • Move with Urgency: proven track record driving tangible results on short deadlines
  • Comfortable with cross-team collaboration and communication
  • Ability to be collaborative and to encourage collaboration
  • Ability to positively influence others
[Recruitment Process and Others]Recruitment Process:
  • Application Review - Phone Interview - Onsite Interview - Offer
  • The recruitment process may be different depending on the job and may be changed due to scheduling and circumstances.
Others:
  • This job post may be closed early if all openings are filled.
  • If there is any false information in the application, the offer may be cancelled.
  • Veteran status or disability will not result in any disadvantages in the recruitment process.
  • Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
[Privacy Notice]
  • Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below.
[Document Return Policy]
  • This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.
  • A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.
  • A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit the request to the Company by email ( recruitingops@coupang.com ) In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant's designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.
  • In preparation for a job applicant's request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all of his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.

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