Bilingual Customer Service Specialist - Korean/English
StockX
- 서울시
- 정규직
- 풀타임
- Handling all customer servicing needs and support for our customers
- Take ownership of individual customer queries from start to finish, liaising with internal stakeholders to ensure positive outcomes for our customers
- Help manage the order fulfilment process
- Listen and respond to customer needs and concerns
- Research answers or solutions as needed
- Resolve customer queries and update system accounts accordingly
- Record details of customer conversations and actions taken
- Work to improve customer service by monitoring support communications
- Flexible and willingness to support other areas across the business as they come up
- Bilingual: English & Korean is a must
- Demonstrated experience in managing high volume queues ideally gained in a fast-paced work environment
- This position requires that you handle various contact types including: Chat, Email, Inbound and Outbound voice calls with our customers
- Curiosity about new platforms and innovative technologies
- Previous customer service & call center experience
- Problem-solving skills
- Possess situational awareness to identify and escalate matters that require urgent attention
- Excellent written, verbal and interpersonal communication skills (Strong communicator who can explain complex information in simple ways)
- Successfully manage multiple tasks with strict deadlines / Ability to prioritise and manage a busy workload
- Ability to adapt to business needs and thrives in a fast-paced and shifting environment
- Proficient in MS Office, Google Drive, Slack and iOS environment (Mac)
- Knowledge in minimum one of our verticals (Sneaker, Streetwear, Collectible, Handbag, Watch, Electronic)
- Ability to attend 2 weeks of training, ranging between Monday through Friday, 8:00am to 6:00pm
- Hardwired DSL, Cable, or Fiber Optic internet (Satellite or wireless internet connections are prohibited) Meet a minimum of 10 Mbps download and 5 Mbps upload speed
- Able to provide a private work space that is free of any extraneous noises and distractions
- Must be willing to work evening and weekend shifts (usually 1 in 3 or 1 in 4 weekends) during busy periods