XENTRY Systems & Customer Operations Specialist(fixed-term contract 1 yr)

Mercedes-Benz

  • 서울시
  • 계약직
  • 풀타임
  • 7일 전
TasksWelcome to Mercedes-Benz Korea !This role provides comprehensive operational support for XENTRY diagnostic hardware and software, including annual pricing coordination, processing of purchase requests, user access management, training delivery, invoicing, and accounting.
It also oversees user access and daily operations of the 'XENTRY PORTAL', serving as the primary liaison with the CAC for technical issue resolution.
Additionally, the position monitors and reports on customer relations-related expenditures (including Buyback, Compensation, and BAB), reviews VEGA claims, and manages the ECCR (Complaints Case Approval) system.
The role further encompasses administrative responsibilities such as validating outsourced call center/ RSA service providers' invoices and preparing annual purchase requests (PR)XENTRY Diagnostic System (HW/SW) Operations & Billing Operations
  • Liaise with DAG to determine and confirm annual pricing for XENTRY diagnostic hardware and software
  • Manage end-to-end purchase processes from dealers and ISPs, including quotation issuance, contract execution, and order registration within the DAG system
  • Conduct user training sessions and facilitate system access rights provisioning
Oversee billing operations, including invoice generation, cost allocation, and financial reconciliationXENTRY Portal User Access Management & Technical Support
  • Assess and authorize access requests from dealers and external partners, ensuring compliance with internal standards
  • Handle user inquiries and deliver functional support for smooth system usage
  • Initiate and manage XSF tickets, collaborating with CAC to resolve technical issues promptly and effectively
Customer Relations Cost Reporting & ECCR System Support
  • Track and report the execution status of the BAB budget on a monthly basis
  • Evaluate and process cost-related claims including BAB VEGA Claims, ESKULAB, and other associated cases
  • Consolidate and report operational data related to Buyback and Compensation activities
  • Provide user support for the ECCR system and initiate error resolution tickets in coordination with HQ/IT
Outsourced Call Center Budget Management & Administration Support
  • Review and validate monthly invoices from outsourced partners; process and approve payment requests
  • Forecast annual operational expenses for outsourced call center services and assist with budget planning
  • Prepare and submit purchase requests (PR) while ensuring timely completion of internal approval workflows
Provide administrative support for accounting, budget control, and cost tracking activitiesQualificationsEducationBachelor's degree required; major in Mechanical or Automotive Engineering preferred.ExperienceMinimum of 1 year of experience in the automotive industry or a related field.Specific knowledge * Proficient in both Korean and English, with strong written and verbal communication skills
  • Solid understanding of the automotive aftersales business
  • Advanced proficiency in Microsoft Office applications
  • Strong interpersonal, communication, and negotiation skills
  • Excellent time management and planning skills with a proven ability to execute tasks effectively

Mercedes-Benz