Client Care Center Manag
- 서울시
- 정규직
- 풀타임
Elevate client experience by consistently delivering memorable moments
- Define and deliver KPIs based on business requirements, omni channel sales and clients' needs
- Create a culture where all client advisors contribute towards a consistently high standard of client satisfaction by defining, modeling and holding staffs accountable for demonstrating behaviors that enhance client engagement and represent Tiffany brand values
- Take actions on VOC performance and client feedback/complaints to improve client service
- Follow up open cases with clients and related teams to ensure cases close in timely manner
- Drive continuous improvements for client experience
Contribute to sales achievement and drive lifetime loyalty and spend
- Foster a climate of Sales Excellence
- Enhance client engagement and build enduring relationships that create lifetime value through repeat sales
- Lead by example and demonstrate the value of increasing client loyalty, retention and new client acquisition
- Support e-Commerce sales order management operations for Client Care Center by cross-functional alignments
Elevate and retain talent to ensure a winning team and create a best-in-class service organization
- Develop and execute a Talent Strategy for client service team to recruit, retain and develop a high performing team
- Continuously encourage, coach and provide qualitative feedback to keep CS team high standard
- Identify area for improvement or training needs
- Keep CS team abreast of new products or any changes in SOP
- Responsible for the highest level of data integrity of client information in adherence with all Tiffany & Co. policies and procedures.
- Lead compliance for CCC E-com/DS/Store processes in charge, including SOP/ Policy/ Legal/ Risk & Control
- Keep track of KPI data and identify issues and opportunities
Required
- More than 10 years experiences in Client Service, Client Service training or sales management in retail or luxury retail industry
- 3+ years' Experiences in team management
- University graduate
- Strong communication skills (Higher than intermediate English required)
- Strong client oriented and people focus
- Solid knowledge of client service management
- Proficient OA skill
- Fluent in both Korean & English
- Client service experience in luxury industry
- e-Commerce operations experience
- Experience in global communication and reporting (to HQ)
Career Level [부장급][차장급]
No. of Recruitment 1
Salary 협의
Required Document 영어 이력서
Others - 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 해외여행에 결격 사유가 없는 자
- 이력서에 연락처, 희망연봉 게재