Conrad Seoul] Assistant Housekeeping Manager
힐튼
- 서울시
- 정규직
- 풀타임
- Assist with overseeing Housekeeping/Laundry operations
- Operate within departmental budgets through effective stock and cost controls and well managed schedules
- Support departmental targets and objectives, work schedules, budgets, and policies and procedures
- Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards
- Perform routine inspections of all Housekeeping areas and report any issues to the Executive Housekeeper
- Implement, effectively, all Housekeeping policies and procedures including Health and Safety and security
- Monitor the appearance, standards, and performance of all Housekeeping Team Members with an emphasis on training and team work
- Ensure team members have an up-to-date knowledge of all room categories and amenities
- Assist the Executive Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers
- Ensure staffing levels cover business demands
- Ensure ongoing training to support the Executive Housekeeper
- Ensure communication meetings are conducted
- Manage staff performance issues in compliance with company policies and procedures
- Support managing, training and developing the team
- Deputise in absence of the Executive Housekeeper
- Provide excellent guest service
- Assist other departments wherever necessary
- Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
- A high school certificate or equivalent
- High level of commercial awareness and cost control capabilities
- Proficiency, at a basic level, with computers and computer programs, including Microsoft Office
- Excellent leadership, interpersonal and communication skills
- Committed to delivering high levels of customer service
- Ability to work under pressure
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- Knowledge of Workplace, Health, Safety and Hygiene is essential
- Strong communication skills
- A passion for delivering exceptional levels of guest service
- Familiar with Property Management Systems
- Experience managing a department and Profit and Loss account
- High level of IT proficiency