Senior Technologist

• Front line warranty service support for AMH instrumentation customers (particle and titration systems)
• Point of contact for OEMs executing new system installations
• Point of contact regarding annual calibrations and validations
• Design application scientific methods and approaches for customers based on unique requests; develop execution plan and report results
• Develop new applications for current products and suggest modifications/improvements to existing products to expand customer and/or market opportunities

• Provides technical sales support necessary to maintain current business and / or capture new business
• Visits customers before, during and after the introduction of new products to educate the market and pursue initial sales opportunities.
• Provides, presents and interprets design, application and service information.
• Supports Business Unit as directed and provides a direct customer contact in situations requiring concentrated technical and applications support.

• Researches and maintains expert technical knowledge of products and applications.
• Collaborates with product management and marketing communications to create, enhance and communicate technical literature, white papers, manuals, data sheets and related product information.
• Supports product training programs internally and externally for all products within Instrumentation portfolio.

• Ability to effectively communicate complex technical issues to customers (both internal and external)
• Strong problem-solving skills (issues containment, root cause analysis, corrective action.
• Strong analytical skills, including the ability to perform some level of statistical analyses of data generated through applications studies
• Capacity to understand specific technical requirements as well as exhibit sound product knowledge
• Able to identify problems and significantly improve, change or adapt existing techniques
• Actively seeks ways to increase skill level and proficiency in technical and commercial techniques
• Proficiency in use of Excel, Word and PowerPoint
• Ability to understand and become proficient in all Entegris particle and titration software & firmware packages

• Language Ability: English proficiency required

• Technical Expertise: Depth of knowledge and skill in a technical area.
• Interpersonal Awareness: The ability to notice, interpret, and anticipate concerns and feelings, and to communicate this awareness empathetically to others.
• Effective Communication: Timely communication of information at proper levels of internal and external parties
• Customer Focus: Ability to represent Customer needs while ensuring balance of Entegris business needs
• Customer Satisfaction: Assess client’s needs, understand from client’s perspective and engage professionally. Create value for the client and foster customer loyalty
• Results Oriented: Focus on achieving requirements / goals set forth through proper definition and execution planning.

• 3-5 years of experience in particle size analysis preferred
• Master’s Degree in chemistry or chemical engineering or highly related field preferred; experience with alternative engineering disciplines may be considered
• At least 5 years experience in Semiconductor industry in a technical capacity
• Experience directly engaging with customers in a Technology, Applications or Sales role

Entegris