Client Care Center Manag

엔터웨이파트너스

  • 서울시
  • 정규직
  • 풀타임
  • 1개월 전
  • 쉽게 지원하기
1. Client Service Management : Elevate client experience by consistently delivering memorable moments
  • Define and deliver KPIs based on business requirements, omni channel sales and clients' needs
  • Create a culture where all client advisors contribute towards a consistently high standard of client satisfaction by defining, modeling and holding staffs accountable for demonstrating behaviors that enhance client engagement and represent brand values
  • Take actions on VOC performance and client feedback/complaints to improve client service
  • Follow up open cases with clients and related teams to ensure cases close in timely manner
  • Drive continuous improvements for client experience
2. Business Accountability (Sales) : Contribute to sales achievement and drive lifetime loyalty and spend
  • Foster a climate of Sales Excellence
  • Enhance client engagement and build enduring relationships that create lifetime value through repeat sales
  • Lead by example and demonstrate the value of increasing client loyalty, retention and new client acquisition
  • Support e-Commerce sales order management operations for Client Care Center by cross-functional alignments
3. Talent Management :Elevate and retain talent to ensure a winning team and create a best-in-class service organization4. Data Integrity / Risk & Control / Reporting/ Projects Management
  • Responsible for the highest level of data integrity of client information in adherence with all company's policies and procedures.
  • Lead compliance for CCC E-com/DS/Store processes in charge, including SOP/ Policy/ Legal/ Risk & Control
  • Keep track of KPI data and identify issues and opportunities
  • Lead/support global/local initiatives related to client service/Omnichannel, and develop right processes and actively participate in platform developments
  • Continuously monitor business processes and bring forward opportunities for operational process improvements
Job Requirement • More than 10 years experiences in Client Service, Client Service training or sales management in retail or luxury retail industry
  • 3+ years' Experiences in team management
  • University graduate
  • Strong communication skills (Higher than intermediate English required)
  • Strong client oriented and people focus
  • Solid knowledge of client service management
  • Proficient OA skill
  • Fluent in both Korean & English
[ Preferred ]
  • Client service experience in luxury industry
  • e-Commerce operations experience
  • Experience in global communication and reporting (to HQ)
Location 서울 Degree Level 대졸이상
Career Level [부장급][차장급]
No. of Recruitment 1
Salary 업계최고대우
Required Document 영어 이력서
Others - 원서 마감후 1차(서류) 합격자에 한하여 개별연락
- 해외여행에 결격 사유가 없는 자
- 이력서에 연락처, 희망연봉 게재

엔터웨이파트너스