GM Global OnStar IT 시스템 운영 및 데이터 분석가 (Connected Car Operations and Data Analyst)
General Motors
- 인천시
- 정규직
- 풀타임
- Fully understand, document and support OnStar Digital activation, Mobile app integration and associated back end interactions including Electric vehicle remote settings.
- Fully understand in-vehicle head unit app interactions with the back-office and other systems.
- Perform data analysis by building database queries, creating data structures, and design and automate processes using Oracle and UNIX
- Develop performance metrics/reports/monitors to establish necessary visibility into the enrolment and IHU apps performances (i.e. success rate) and issues
- Analyse performance metrics/reports/monitors to identify any performance issues/risks
- Investigate identified issues to determine root causes and come up with solutions (fixes/alternative workflows) to address the performance issues
- Plan for the issue resolution activities and coordinate/lead execution of the plan with other stakeholders
- Provide regular status update on current performance and performance enhancement activities
- Update related process flows, performance metrics/reports/monitors and other documents to reflect the changes and communicate them with all impacted stakeholders
- Identify necessary process improvement ideas by working with other business stakeholders
- Participate/Lead design/process related technical discussions with development teams and/or other stakeholders
- Create change requirements by describing high level business objectives, business benefits and functional requirements
- Work with IT counterparts to develop Narratives in an appropriate level of detail
- Participate in iterative co-validation sessions with IT counter parts (mostly developers and testers) as an SME to ensure that requirements have been correctly implemented
- Perform Wireless vendor wholesale invoice analysis and reconciliation, support budget forecast and financial reviews
- Handle escalated tickets and issues from customers
- Position requires operational support per on-call schedule
- Automotive industry experience
- Adaptability to a dynamic business environment/market
- Ability to work globally, independently, and self-directed
- Ability to learn and contribute with the global teams and supplier partners with a positive attitude
- Direct experience at OnStar in one or more of the following areas:
- Requirements definition
- Issue resolution
- Product validation
- Process definition
- Service delivery
- Prior experience with vehicle infotainment, telematics, or navigation systems
- Working experience with web services (XML, WSDL, SOAP, JSON) and transactional monitoring
- 접수마감: 2024년 5월 12일 (일) 자정까지
- 접수방법: GM Career Site 온라인 지원 및 접수 (영문 이력서 및 자기소개서 첨부 )
- 전형절차: [지원서 접수] → [서류심사] → [Phone Screen]→[Technical Test & Video Assessment] → [면접] → [신체검사] → [최종합격]
- 지원서 제출이 완료되면 입력하신 개인메일로 채용절차 진행을 위해 개인정보 동의서가 발송되오니, 개인정보 동의서까지 제출이 완료 된 이후 정상적으로 채용절차가 진행됩니다. (You will receive the PI agreement after application submission. Your documents will be reviewed only when the PI agreement is submitted)
- 지원서 제출 후 첨부 파일 추가 및 수정하기 위해 "지원서 철회"를 하실 경우 같은 포지션 재지원이 불가하오니, 채용매니저에 메일로 변경/추가 사항 전달 해 주시기 바랍니다.
- 취업보호 대상자는 관련 법에 의거하여 우대합니다.
- PLEASE ONLY APPLY IF YOU DO NOT NEED SPONSORSHIP TO WORK IN SOUTH KOREA NOW OR IN THE FUTURE. WE ARE UNABLE TO CONSIDER CANDIDATES WHO REQUIRE SPONSORSHIP.
- 기재하신 지원사항 및 자격사항이 사실과 다를 경우 합격이 취소될 수 있습니다.
- 기타 궁금한 korea.recruit@gm.com 로 문의해주시기 바랍니다.