CFS] Senior/Principal, Business Analyst (FC Operations)

• There is no disagreement with the value perception of the item bought by the next customer
• The cost of grading remains lowest
• The re-graded items' return rate remains as close to the original return rates as possible

• Support Reverse Logistics (RL) processes and Project Management for CLT Business Reviews
• Data analysis for all RL metrics - Preparing dashboards, trends and visual reports
• Responsible for Yield Improvement Program data metrics where we are aiming to reduce Losses by 21 CPU - this will be one of the biggest projects across CFS in 2025
• Data gathering and maintenance for Monthly Review with CLT and coordination with multiple stakeholder teams

• Around 5 years in analytical roles related to operations, internal audits, process optimization, or policy, including positions such as process analyst, operations analyst, audit analyst, systems analyst, policy analyst, or financial analyst.
• Proficiency in both English and Korean, as the role involves collaboration with English-speaking senior leadership and partners
• Proven experience in working with cross-functional teams, including aligning with partners on problem statements, breaking down problems into manageable analyses, and communicating outcomes
• Experience in conducting hands-on in-depth data analysis, handling data of varying quality, identifying root causes, and proposing practical solutions; ability to quickly synthesize information and extract key insights.
• Expertise in SQL, big data systems (e.g., Hive), as well as standard analytical tools from MS Office/Google Workspace.
• Experience with reporting tools and dashboard creation, including knowledge of Tableau, Power BI, or similar tools

• Experience in e-commerce retail and returns management environment
• Excellent verbal and written communication skills for presenting findings to senior management, influencing peers and senior leaders without authority.
• Ability to manage multiple projects simultaneously, with strong organizational and time management skills
• Proficiency in descriptive statistics (measures of central tendency and dispersion), pattern recognition in data, inferential statistics (making inferences from sample data), and regression analysis (identifying relationships and making predictions).
• Knowledge of Python and tools for automation of data processing and analysis
• Experience in leading analytical projects, incl. delegation and coordination of work of other analysts

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview - Offer

• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.

• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

• This job posting may be closed prior to the stated end date for application if all openings are filled.

• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

• Those eligible for employment protection (recipients of veteran's benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

• Job titles and responsibilities may be subject to change depending on the candidate's overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer.

• Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.

• This is a full-time regular position and includes 12 weeks of probation period; provided, however, the probationary period may be either skipped, shortened or extended if necessary for business purposes.

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below.

• A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.
• A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit It by email (recruitingops@coupang.com). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant's designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.
• In preparation for a job applicant's request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.
• The above paragraphs 1 - 4 shall only apply when the labor-related laws of Korea govern the application. They are otherwise not applicable.

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