TRF] CRM Specialist

Zeiss

  • 서울시
  • 정규직
  • 풀타임
  • 1개월 전
[ About ZEISS ]ZEISS는 1846년 독일에서 시작된 글로벌 광학·광전자 기업으로, 180년 이상의 전통을 바탕으로 전 세계 약 43,000명의 임직원이 함께하고 있습니다.ZEISS Korea는 1986년 설립 이후 꾸준한 성장을 이어오며, 현재 ZEISS 글로벌 시장 중 상위 5대 매출국으로 자리잡았습니다.ZEISS는 반도체(Semiconductor Manufacturing Technology), 산업 품질 솔루션(Industrial Quality Solutions), 연구용 현미경 솔루션(Research Microscopy Solutions), 의료기기(Medical Technology), 시력 교정 및 소비자용 광학(Vision Care) 등 5개 핵심 사업 부문에서 혁신을 이끌고 있습니다.※ 더 자세한 ZEISS Korea와 각 사업 부문에 대한 내용은 에서 확인하실 수 있습니다.[ Job title & Location ]Division: TRF (Transformation)Job title: CRM Specialist (정규직)Location: 서울 (송파구 문정동)[ Job Description ]
  • Collect and prioritize local CRM requests for escalation to HQ in Europe.
  • Facilitate the alignment of Sales and Service workflows with the new CRM system (Salesforce).
  • Coordinate with HQ in Europe on the delivery and enhancement of CRM features.
  • Serve as the local promoter, expert, advisor, and trainer for CRM processes and operations.
  • Develop, plan, and deliver CRM process training programs for the Korean team.
  • Continuously monitor CRM adoption and drive improvement initiatives.
[ Job Requirements ]
  • A minimum of 5 years of hands-on CRM and roll-in experience is required, preferably in roles related to Sales, Process Excellence, or Marketing.
  • Proficiency in English (both written and verbal)
  • Bachelor’s degree in Business Administration, Engineering, or a related field
  • Strong proficiency in Microsoft Office and CRM systems (Salesforce preferred)
[ Job Competencies ]
  • Positive mindset and openness to change
  • In-depth understanding of CRM processes and business data flow
  • Strong analytical and detail-oriented skills
  • Effective communication with multiple stakeholders, including global teams
  • Collaborative mindset with a focus on shared goals
  • Ability to distill complex information into clear, actionable messages
  • Skilled in managing multiple projects simultaneously under pressure
Your ZEISS Recruiting Team: JoEun Kim （김조은）, KyuYul Jung （정규열）, ShinBi Park （박신비）, YuNa Jung （정유나）

Zeiss