DTRO Refund Operation

• Responsible for verifying Department store receipts, issue/refund Global Blue Korea Tax Refund Forms for customers.

• Comply proactively with Global Blue policies, refund manuals, guidelines, and procedures, while identifying potential fraud and preventing errors in refund processing and foreign currency exchange.

• Support Galleria department store (including GA merchant) staff in addressing issues or customer inquiries related to processed tax refunds.

• Responsible for guiding and assisting customers in the refund lounge, including but not limited to:
• Providing the correct information concerning refund procedures.
• Assisting customers with obtain customs stamps and completing Tax Refund Forms
• Processing cash and non-cash refunds, as well as foreign currency exchange using the internal REX program.
• Promoting non-cash refunds, MCC (Mobile customer care), Auto refund, etc.
• Handling money and maintain cash accountability.

• Minimize conflicts and provide quality service to improve overall customer satisfaction.

• Strong customer service skills
• Proficiency in English; knowledge of Chinese and other major languages is a plus.
• Able to work in a fast-paced environment
• Flexible with working hours, including weekends or holidays if required
• Independent working after given guidelines
• Service-oriented mindset
• Basic proficiency in common software tools (e.g., Excel, Word)

Global Blue