Operation Support Advisor & Agreement Manager, Energy

Wärtsilä

부산시
정규직
풀타임

16일 전

Wärtsilä Energy leads the transition towards a 100% renewable energy future. We help our partners to accelerate their decarbonisation journeys through our market-leading technologies and power system modelling expertise. These cover decarbonisation services, future-fuel enabled balancing power plants, hybrid solutions, energy storage and optimisation technology, including the GEMS Digital Energy Platform.Did you know Wärtsilä has delivered 76 GW of power plant capacity and more 110 energy storage systems in 180 countries around the world?In this fast changing world of energy, we are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Want to join the ride?We are looking for a Operation Support Advisor & Agreement Manager for Energy Business in Korea. This position is a permanent opportunity, and it location is Busan, South Korea.What will you be doing:As Operation Support Advisor & Agreement Manager, Energy, your work will focus on these responsibilities:Building Customer trust and relationship to foster mutually beneficial outcomes.Plan & execute and monitor Start up activities detailed in process.Leading joint business development activities with Account Team and customers to facilitate Customer decision making on maximising performance and the return of their investments.Ensure a comprehensive forward looking account plan is established in CRM together with the cross-functional Account Team based on Customers and common KPI's. Constantly follow up on the agreed actions in Account Team meetingsInvolve Performance Management with support from Operation and Maintenance support team to improve productivity and overall plant/microgrid efficiency based on current and historical data. Propose Performance audit focusing on customer needs and translating needs to improvement suggestions and opportunities in consultations with Account team.Ensuring that the value of the proposed solutions is understood by the customer and that such products and services are delivered. Coordinating all the internal and external stakeholders to ensure that additional business is properly identified and delivered.Proactively proposing new solutions, performance improvement programs and upgrades to the customers to ensure increased reliability, availability, and efficiency of the installation.Actively discussing with the customer and promptly taking actions on customer feedback to ensure all pain points are identified and all needs are addressed & communicated in time bound mannerEnsure conformance to Wartsila's, customers and local QEHS policies and procedures as per agreed scope in AgreementEnsure contract delivery is following standard operations procedures and Global Agreement Management processes in a safe and cost-effective way to ensure quality of work.Lead, manage, train, coach and ensure competence levels for the team.Ensure site team is clear in their roles and responsibilities and Contract scope and deliverables.Identify Competence gaps and plan necessary trainings required to mitigate the gaps.Mobilisation of Connectivity, Performance Monitoring, Expert Insight, and services in close cooperation with relevant functions in Operations Support.Ensure Business support functions are clear on their roles and expectations to support Site Team.Communicate Agreement Management mission, vision, roadmap, processes, actions, tasks and targets to achieve the goals.Maintaining customer and agreement related data in CRM and handling leads.Optimising assets such as inventories, receivables, fixed assets etc. tied to the service agreementManaging possible disputes with the customer (and related organisation in the agreement) under the agreement, seeking support from Account team for dispute resolutionMonitoring Wartsila's compliance with applicable laws during the execution of the service agreement, including trade sanctionsMonitor account receivables with proactive follow up and written communication, agree on a documented mutually agreed payment plan. Act decisively as per Contract terms on Payment TermsTimely report Customer on non-compliance of their scope and possible consequential impact in Wartsila performance under the agreed scope.Understanding the principles of value modelling and initiating re-modelling process with support team according to changes in the business case (pre-requisites for the services in Decarbonisation agreements)Improving customer understanding via available data from the complete microgrid and seek for efficiency improvement.Ensuring that performance reporting of the common strategic performance metrics is enabled.Following operation and performance of the microgrid dynamics (impact of various assets mix ) and seeking for efficiency improvement.Agreeing with the customer's management at the beginning of the agreement the practical framework for how the services will be carried out, including timing and participants for weekly, monthly, quarterly, and annual meetings.Tracking customer performance baseline and following performance giving input to management committee.Understanding demand of electricity at the microgrid level.The Operation support advisor & Agreement Manager is accountable for overall performance of the assigned agreement customers including agreement renewals, upselling, customer care and lifecycle services delivery during the lifecycle of the agreement.This includes - Driving financial, operative and technical performance of customer installations, identification of customer pain points and addressing those with corrective actions. - Advice for proactive and preventive actions when any abnormality is noticed. - Assists Operators with troubleshooting and repair, if failure happens during working hours. - Assists and trains the Customer's personnel in preparing warranty claims during the Warranty period. - Assists in planning, organizing and executing all planned and unplanned maintenance of the plant. - Advises how to do the scheduled preventive maintenance of all equipment using approved working methods and proper tools. - Advises in safety at the power plant by assisting the customer to assure that all safety devices and protections for the plant are kept operational. - Coordinates warranty works with the Wärtsilä network company and with Wärtsilä warranty management. - Reports deviations like trips, abnormal function of engines or auxiliaries, parts breakdown etc. to the Customer and to Wärtsilä warranty management. - Reports to the Customer Representative/plant manager and to the Wärtsilä warranty manager.To be successful in this role, we expect you to have:BSc or MSc in Engineering, Business Administration/Management or equivalent with, ideally the minimum 10 years of total experience in Operation and Maintenance of Power plants of which 5 year as Plant Manager of Large Plant with Complex scope or the minimum 10 years hands-on experiences in Field Services including the minimum 5 years as technical superintendent.Strong Communication skillsGood Strategic planning and target setting skillsGood Problem solving and decision making skillsGood Negotiation skillsBasic Local legislations and labour lawsGood English in written and verbalFluent Korean in written and verbalWillingness to work on-site in UlsanNB: To process applicant's personal information safely during the recruitment process, the applications are collected via System (Career in website) only and we don't collect the applicant's full Social Security ID number. Therefore, please do send your application by the system (not by email), and input the date of birth only in the applications instead of the whole Social Security ID number.Why you and us
All our employees are encouraged to utilise the variety of training activities, learning solutions and self-study materials that we have to offer which supports the opportunity to further develop your talents and competencies within a very global working environment, in an ambitious and growth orientated organisation.Contact & next steps
Please submit your application before the deadline through our Careers portal. Applications through email will not be considered. After submitting your application you'll receive a confirmation email.In case of any questions, reach out to(only for questions from direct job applicants, applications through email will not be recorded or responded to):Hyun Joo Kim
Talent Acquisition Partner
Email: hyunjoo.kim@wartsila.comLast application date: 25/04/2024At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.This is WärtsiläWärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,800 professionals, in more than 280 locations in 79 countries, shape the decarbonisation transformation of our industries across the globe. Read more on .#wärtsiläenergy #LI-HK1

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